Frequently Asked Questions

Why choose Warranty World for Cisco Support vs Cisco SMARTnet?

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Cisco Support from Warranty World

Warranty World delivers Cisco support through the Cisco Services Partner Program (CSPP) which means we are able to deliver all of the support options available through Cisco branded services such as Cisco SMARTnet alongside our own Cisco support to deliver a feature rich support proposition.  With savings of up to 60% compared to Cisco SMARTnet, customers also benefit from a vast pool of Cisco specialists ranging from CCNA qualified up to CCIE technology specialists who have expertise in areas such as Security, Wireless, Routing & Switching, UCS, Data Centre, Unified Communications and Voice.

Cisco Support from Warranty World

Warranty World Added Value

Warranty World’s Cisco Support offers customers all of the Cisco SMARTnet options they have received direct with Cisco as well as support cover tailored to the specific requirements of our customers, all underpinned by Cisco’s software services.

Where Warranty World really can differentiate itself is by providing a ‘Guaranteed fix’ support contract through its onsite Cisco certified field engineers to install replacement parts at our customer’s location. Through this onsite service option, a field engineer implements Cisco technology expertise and practices to help ensure that our customers’ network operates at the highest levels.   What also makes Warranty World unique is the way in which it has incorporated any future rebates into up-front costs, meaning customers benefit from the best possible price immediately, and don’t have to manage complex contractual information to work out post-contract rebates.

We understand that many network infrastructures have a number of vendors’ products connected to them. As a multi-vendor service provider, we are able to add these products to a Cisco estate under a single SLA contract, ensuring the efficient operation of our customers’ networks.

What are your options when manufacturers declare products End-of-Life and End-of-Service?

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There are some very valid reasons why manufacturers declare products End-of-Life and End-of-Service.   Some are technical and others are financially motivated.     But what are your options when some of your infrastructure is declared as such?

 

  • The manufacturers normally issue updates to products which have been declared End-of-Life or End-of-Service for many years after they have been declared.   WarrantyWorld has authorised access to these updates for infrastructure we protect.

 

  • The cost of protecting your infrastructure with an extended support warranty from WarrantyWorld can be very cost effective.

 

  • We offer peace of mind to customers should they wish to know their support costs for the next few years.   We promise NOT to increase the annual price for warranty support if they commit to an agreement for multiple years of cover.

 

  • If your infrastructure is under our warranty cover and in the unlikely event we can’t find a replacement part to fix your kit, we’ll replace it!  Even if that means providing you with a newer model.

Why do manufacturers declare products End-of-Life and End-of-Service?

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There are many reasons why manfucturers declare equipment End-of-Life and End-of-Service such as:

 

  • Manufacturers keen to sell new technology to customers to keep their shareholders happy
  • The demand for particular models means manufacturing is discontinued
  • The replacement parts for particular models are not produced any longer
  • Technical staff training focuses on new technologies meaning less staff with in-depth knowledge of legacy models

Most large manufacturers are stock market listed and have the added pressure of being seen to be continually innovating and producing financial returns for their shareholders.

 

But just because a product has been declared End of Life or End of Service, doesn’t mean it’s the right time for a business to upgrade.

 

  • The installed infrastructure may be perfectly adequate and meeting the business needs.
  • Other legacy application and infrastructure may rely on other legacy products which may not be supported by new technological advances.
  • The business does not have enough funds or is not willing to meet the budget for procuring new infrastructure.
  • Purchasing new infrastructure not environmentally friendly.
  • When replacing infrastructure, the cost of the kit is just the start.   The implementation and new staff training costs need to be factored in.
  • Installing new infrastructure can introduce unnecessary risk to a business.   Is it 100% compatible and can it happily co-exist with your existing infrastructure?